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This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website (opens in a new tab).
This accessibility statement applies to the Apply for Carer's Allowance (opens in a new tab) service on NI Direct.
This service is run by the Department for Communities. We want as many people as possible to be able to use this service. For example, that means you should be able to:
We have also made the text in the service as simple as possible to understand.
AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.
We know that some parts of this service are not fully accessible:
If you have difficulty using this service, contact the Disability and Carers Service (opens in a new tab) .
As part of providing this service, we may need to send you messages or documents. We'll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example, large print, audio recording or braille.
We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we're not meeting accessibility requirements, you can report an accessibility problem (opens in a new tab) .
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI) (opens in a new tab) .
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.
Find out how to contact us (opens in a new tab)
Department for Communities is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard (opens in a new tab) due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Some mobile devices used in portrait mode may experience content or links being cut off on pages that use table components. This fails WCAG 2.2 success criterion 1.4.10 (reflow).
We plan to resolve this when we develop a new online application service.
There is an issue on some pages where there are conditionally revealed questions with radio buttons. When using a screen reader on these pages, the numbering of these conditionally revealed radios is incorrect.
This fails WCAG 2.2 success criteria 1.3.1 (info and relationships), 2.4.6 (headings and labels) and 4.1.2 (name, role and value).
We will resolve this when we develop a new online application service by removing any conditionally revealed questions, and following a one question per page approach.
This statement was prepared on 23 September 2020. It was last reviewed on 16 September 2024.
This service was last tested on 23 April 2024 against the WCAG 2.2 AA standard.
The test was carried out by DWP, using both automated and manual testing.